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FAQs

How is the FilaDC i10 different from traditional filament dryers?

Unlike conventional heated dryers that use high temperatures (which can risk heat deformation), the FilaDC i10 utilizes an automated molecular sieve dehumidification system. It actively maintains low humidity (10%–45% RH) at room temperature, making it completely safe for continuous, 24/7 long-term storage of PLA, PETG, and engineering materials.

What will be the official pre-order price of the FilaDC i10?

The official pre-order price will be fully revealed on September 15, 2026. By securing your Early Access Pass today, you are guaranteed the absolute lowest launch price—plus an extra $10 off your order!

How does the $1 Early Access Pass work?

Paying $1 secures your exclusive
Early Access Pass. Before official pre-orders open on September 15, 2026, we will email a unique $10 discount code directly to you to redeem at checkout.

Is the $1 Early Access Pass refundable?

The $1 Early Access Pass is non-refundable as it reserves your unique $10 coupon code and priority allocation slot.
Please stay subscribed to our email list so we can deliver your code smoothly before launch.

Order Tracking

For non-pre-sale orders, the delivery time is generally 1-7 working days, and you can track your order on the website.
Click here for more information(Shipping Policy).

What is the Refund & Return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Store email: sales02@sunlu.com
After-sales email: support@sunlu.com

Why does it show a shipping charge of several hundred dollars at checkout?

You selected the wrong country/region, please go back to the product page, click the correct country or region where you are, and then select the product to checkout.
We can only ship from the warehouse in the corresponding country/region and cannot ship across country or regions.

Is our filaments(like PLA, PLA+, etc.) a food safe material?

PLA is a food-safe material, but the filament will be added with toner during the production process, and it may also be contaminated by the printing nozzle during the printing process, so we do not recommend you to use PLA to print tableware

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