These Terms and Conditions (“Terms”) apply to the Black Friday & Cyber Monday Sale (“Sale”) offered by SUNLU Online Store through its official online store. Please read these Terms carefully before participating. Eligibility, offer conditions, and applicable restrictions are subject to these Terms and the details displayed on the relevant product and promotional pages.

1. Promotion Period
The Sale begins on 2026-Nov-06 and ends on 2026-Nov-30.

Selected products may be offered at promotional prices for shorter periods within the Sale. The specific offer periods will be displayed on the relevant promotional or product pages.

2. Eligible Products and Promotional Offers
2.1 Eligible Products
The Sale applies only to selected products identified as participating in the promotion on the SUNLU official online store. Unless otherwise stated, products not marked as participating are excluded.
2.2 Promotional Pricing
Selected products may feature direct price reductions or limited-time offers during the Sale. Applicable prices, eligible variants, and offer conditions will be displayed on the relevant product pages and at checkout.
If promotional materials include statements such as “From [Amount],” “Save Up to [Amount],” or “Up to [Percentage]% Off,” the following applies:
“From [Amount]” refers to the lowest promotional price available for a selected eligible product or variant. This price does not apply to all products.
“Save Up to [Amount]” refers to the maximum savings available on a selected eligible product or variant. Actual savings vary by product.
Any stated discount or savings is calculated against the reference price identified on the relevant promotional or product page.
Prices, offers, currencies, and promotional arrangements may vary by country or region. Please refer to the official store serving your delivery destination.
2.3 Stock Availability and Purchase Limits
All offers are subject to availability and valid while supplies last. Restocking is not guaranteed, and replenished items may not be offered at the same promotional price. No rainchecks will be issued.
Any purchase limits or additional eligibility requirements will be stated on the relevant promotional or product page.
2.4 Combining Offers
Whether Sale prices can be combined with discount codes, member benefits, or other promotions depends on the terms of each offer and the discounts shown at checkout.

3. Returns and Exchanges
Purchases made during the Sale are subject to the SUNLU official online store’s Return and Exchange Policy.
For return deadlines, product condition requirements, procedures, and applicable fees, please refer to our Return and Exchange Policy Link. Any product-specific conditions will be disclosed on the relevant product page before purchase.
Nothing in these Terms limits your statutory consumer rights.

4. Shipping and Delivery
Eligible orders with an order value of Free Shipping Threshold and Currency or more qualify for free standard shipping. Orders below this threshold will incur a standard shipping fee of Shipping Fee and Currency.
Eligible destinations, the calculation of qualifying order value, and any additional charges for special delivery areas are subject to our [Shipping Policy] and the details displayed at checkout.
Order processing and delivery may take longer than usual during the Sale due to increased order volumes. Pre-order and backordered products will be dispatched according to the estimated shipping dates stated on their product pages.
If your order is delayed, we will provide updates through your order page or the contact details provided with your order.

5. Changes to the Sale
If inventory changes, technical issues, or other reasonable circumstances require us to modify, suspend, or end the Sale, we will publish the relevant information on our official online store and handle existing orders and related after-sales matters in accordance with applicable law.
Any changes to the Sale will not affect your statutory consumer rights.

6. Contact Us
For questions about the Sale, your order, or a price protection claim, please contact our customer support team:

Product Support Email: support@sunlu.com
Order Support Email: sales02@sunlu.com
Service Hours: 24-hour response on weekdays, 48-hour response on weekends