Trustpilot

How SUNLU Points work

Already a member? Log in to see your points

Check your balance and the rewards you can redeem right now.

Join for free Log in

  1. Sign up / Log in

    Sign up for a SUNLU Store (store.sunlu.com) account and get 20 points.

    +20 points

    Sign up now

  2. Shop Online / Share

    Earn points for every purchase, share, and special occasion.

    Ways to earn

  3. Earn SUNLU Points

    1 Point for every $1 spent. (Some special events also offer free points.)

    Log in to check points

  4. Redeem Rewards

    Redeem SUNLU Points for coupons, gift cards, free products and so on.

    Log in to redeem

Ways to earn

Points are added to your account automatically.

  • Every order

    Place an order

    1 point per $1 spent

    Points are added after every order.

    Shop filament
  • One-time

    Create an account

    15 points

    A welcome gift as soon as you sign up.

    Sign up now

  • Share on Facebook

    10 points per share

    Share SUNLU with your followers.

    Log in to share
  • Once a year

    Birthday bonus

    20–60 points on your birthday

    The higher your VIP tier, the bigger your birthday gift.

    1. Bronze 20
    2. Silver 30
    3. Gold 40
    4. Platinum 50
    5. Diamond 60
    Log in to add your birthday

  • Invite a friend

    20 points per friend's order

    Your friend gets a discount, you get points.

    Log in to invite

Shop & Earn points now

Choose Your 3D Printing Mates

A single drying cycle can eliminate 99.99% of 3D printing troubles.

HOT
Free Shipping

SUNLU AMS Heater

Upgraded your Bambu Lab AMS, Enables Drying while Printing

From$79.99$119.99Save $40.00
HOT
Free ShippingNew Product

SUNLU AMS Lite Heater

Upgraded your Bambu Lab AMS Lite with Dual Air-flow circulation, Drying while Printing

From$139.99

Ways to Redeem

Turn your SUNLU Points into coupons, free filament and gift cards.

Log in to see which rewards you can redeem.

Log in Join for free

Rewards are added to your account as a code you can use at checkout.

Refer a friend

Give 5% off, get 10 points

Share SUNLU with friends who print. They save on their first order, and you earn SUNLU Points when they buy.

You get

10 SUNLU Points

When your friend places their first order

Your friend gets

5% off coupon

On their first SUNLU order

900+ friends have already claimed their discount

Get your referral link

Log in or create a free account to get your personal link.

Log in Join for free

How it works

  1. Share your link

    Copy your personal link or share it straight to social media.

  2. Your friend saves

    They get a 5% off coupon for their first order.

  3. You earn points

    Get 10 SUNLU Points once their first order is placed.

Referral rewards apply to new customers only. Self-referrals don't count.

VIP Rewards & Perks

Spend more in a calendar year to move up a tier and unlock bigger rewards.

See your VIP tier

Log in to check your tier and how close you are to the next one.

Log in Join for free

  1. Bronze

    Spend $0

    3/9 benefits

    Entry reward

    5 SUNLU Points

    Perks

    • Earn points at a 1x rate
    • Standard free shipping (based on shipping policy)
    • Birthday bonus: 20 SUNLU Points
    • Exclusive member discount
    • Pre-order new products early
    • Anniversary special offers
    • Exclusive access to new product reviews
    • Dedicated customer service support
    • Annual gift package / mystery gift

  2. Silver

    Spend $500

    5/9 benefits

    Entry reward

    10 SUNLU Points

    Perks

    • Earn points at a 1x rate
    • 5% exclusive discount
    • Free shipping (excluding remote areas)
    • Birthday bonus: 30 SUNLU Points
    • Anniversary special offers
    • Pre-order new products early
    • Exclusive access to new product reviews
    • Dedicated customer service support
    • Annual gift package / mystery gift

  3. Gold

    Spend $1,200

    6/9 benefits

    Entry reward

    15 SUNLU Points

    Perks

    • Earn points at a 1x rate
    • 8% exclusive discount
    • Free shipping on orders over $500
    • Birthday bonus: 40 SUNLU Points
    • Pre-order new products 24 hours early
    • Anniversary special offers
    • Exclusive access to new product reviews
    • Dedicated customer service support
    • Annual gift package / mystery gift

  4. Platinum

    Spend $2,500

    9/9 benefits

    Entry reward

    25 SUNLU Points

    Perks

    • Earn points at a 2x rate
    • 10% exclusive discount
    • Free shipping on orders
    • Birthday bonus: 50 SUNLU Points
    • Pre-order new products 48 hours early
    • Anniversary special offers
    • Exclusive access to new product reviews
    • Dedicated customer service support (high priority)
    • Annual gift package / mystery gift (high value)

  5. Diamond

    Spend $5,000

    9/9 benefits

    Entry reward

    50 SUNLU Points

    Perks

    • Earn points at a 2x rate
    • 12% exclusive discount
    • Free shipping on orders
    • Birthday bonus: 60 SUNLU Points
    • Pre-order new products 72 hours early
    • Anniversary special offers
    • Exclusive access to new product reviews (priority)
    • Dedicated customer service support (highest priority)
    • Annual gift package / mystery gift (higher value)

VIP status is based on your spend in a calendar year and lasts until the end of the following year.

FAQs

Membership

1. What is the SUNLU Points Rewards Program?

The SUNLU Points Rewards loyalty program allows customers to earn SUNLU Points on the SUNLU Official Online Store (store.sunlu.com) (“SUNLU Store”), which can be redeemed for rewards and member benefits as a thank-you for their loyalty.

2. Who is eligible to join the SUNLU Points Rewards Program?

Anyone over the age of 13 in the EU or over the age of 14 in the US (or the age required by local law) can join the program.

3. How can I enroll in the SUNLU Points Rewards Program?

If you already have an account on the SUNLU Official Online Store (store.sunlu.com) (“SUNLU Store”), you are already enrolled. Simply log in to your account. If you don't have an account, register for an SUNLU Points account to start earning rewards.

Note: To earn SUNLU Points, you must be registered for the SUNLU Points Rewards Program.

4. Is there a fee to join the SUNLU Points Rewards Program?

No, the rewards program is free to join.

5. Do my rewards, benefits, and SUNLU Points have any cash value?

No. Rewards, benefits, and SUNLU Points earned through the loyalty program have no cash value and cannot be transferred to others. Please note, SUNLU Points cannot be exchanged for cash or transferred between accounts.

6. Can I merge two different SUNLU accounts?

No, SUNLU Points earned on different accounts cannot be combined or aggregated for any reason.

7. Where can I find my redeemable SUNLU Points?

Please refer to the step-by-step guide to check your SUNLU Points balance.
FAQs

Earning SUNLU Points

1. Where can I earn SUNLU Points?

SUNLU Points can be earned on the SUNLU Official Online Store (store.sunlu.com) (“SUNLU Store”). To earn SUNLU Points, you must be logged in to your SUNLU account at the time of purchase or engage in other eligible actions that qualify for rewards.

2. How can I earn SUNLU Points?

You can earn SUNLU Points in the following ways: Make a purchase on the SUNLU Official Online Store (store.sunlu.com) (“SUNLU Store”) while logged in. Complete one-time reward tasks such as registering for an account, completing your profile, subscribing to SUNLU emails, making your first purchase at the SUNLU Official Online Store (store.sunlu.com) (“SUNLU Store”)

3. When will I receive my SUNLU Points?

Website Purchases and Related Tasks: Credits are issued approximately 30 days after successful payment.(Note: This applies to all shopping rewards, including the first purchase.)

Other One-Time Tasks: Credits are added immediately upon completion.

4. What should I do if I believe my SUNLU Points were not properly credited to my account?

If you have questions about your membership account, please contact SUNLU Customer Service at sales02@sunlu.com

5. Do SUNLU Points have an expiration date?

Yes. SUNLU Points earned after the launch date will expire one year after they are unlocked. Expired SUNLU Points will be deducted from your account.

6. Can I earn SUNLU Points for previous transactions made before the launch of the SUNLU Points Rewards Program?

No. SUNLU Points can only be obtained by making purchases after signing up for the SUNLU Points Rewards Program.

7. Can shipping or tax fees earn SUNLU Points?

No, SUNLU Points are not earned for shipping charges or taxes.

8. Can I earn SUNLU Points on discounted or gift card purchases?

No, SUNLU Points are not earned on discounts or credits linked to a product or service.

9. What happens to my SUNLU Points if I return a product or cancel an order?

If you return a product or cancel an order, the SUNLU Points earned from that purchase will be reversed or decreased. SUNLU Points will also be deducted for partial refunds due to price adjustments.
FAQs

Redeeming SUNLU Points

1. How can I redeem my SUNLU Points for products?

To redeem your SUNLU Points, log in to your account and go to the "Redeem SUNLU Points Rewards" section. Select the product you want and click on "Redeem Now," then fill in the shipping details and submit your request.

2. How can I track my redeemed products?

a. Check the order number of your redeemed products in the "My Rewards" section. Click on the order number to go to "My Account" page and track the delivery status of your parcel.

b. You will receive an order confirmation email after redemption. Once the redeemed product ships out, you will receive a shipping notification email with the tracking number.

3. Do I need to pay for shipping on redeemed products?

In most cases, we offer free shipping for redeemed products. However, there may be certain products for which you need to pay shipping fees.

4. Can I cancel, return, or exchange redeemed products?

No, once you confirm your redemption, you cannot cancel, return, or exchange the product. Please double-check before confirming the redemption. Contact SUNLU Customer Service at sales02@sunlu.com within 7 days if the products arrive damaged.

5. Can redeemed products be shipped with products I purchased from SUNLU?

No, redeemed products will be shipped separately.

6. Can I choose the shipping date for redeemed products?

No, the redeemed product will be shipped out as soon as you confirm the redemption.

7. What should I do if I have a question that isn't answered here?

If you have any other questions, please email SUNLU Customer Service at sales02@sunlu.com

8. Who can I contact if I have questions about my SUNLU Gift Card?

Please consult SUNLU Customer Service for questions about SUNLU Gift Card terms of use. For questions about other gift cards, please contact the third-party provider for assistance.

SUNLU Points Rewards Terms and Conditions

Learn more